Résumé

Here’s a concise overview of my professional experience, leadership background, and core design skills. A downloadable PDF version is available below.

Professional Experience

UX Lead

CDW-G — 2022–Present

Leading UX design initiatives for the modernization of the CDC’s National Disease Surveillance (NBS) platform—enhancing usability, scalability, and accessibility across public health agencies nationwide.

  • Designed and governed the NBS design system using the U.S. Web Design System (USWDS) as a foundation.
  • Facilitated co-creation workshops with public health users nationwide to inform and validate design direction.
  • Partnered with stakeholders to define requirements and deliver measurable design outcomes.
  • Mentored UX designers, reinforcing a strong Human-Centered Design (HCD) practice grounded in collaboration and iteration.

Human-Centered Design Lead

C-HIT — 2021–2022

Led HCD efforts for CMS’s Identity Management modernization, advocating for user-centered design and accessible, efficient workflows for internal and external users.

  • Championed a research-based, user-focused approach across product teams.
  • Collaborated directly with business owners and engineers to align goals, define requirements, and ensure implementation met both user and technical needs.
  • Guided implementation of a design system aligned with USWDS standards within an Agile (SAFe) environment.

Founder & Head of User Experience

Rebel UX — 2018–2021

Founded and led a UX consultancy focused on designing human-centered products and services for startups, government agencies, and enterprise clients.

  • Built scalable design systems (USWDS, Material) for federal and enterprise software projects.
  • Partnered with clients including PwC, CMS, Total Wine, and AAMC on end-to-end UX strategy and design execution.

Partner, User Experience

Arrow Digital (Acquired by Cognizant) — 2016–2018

Oversaw Arrow Digital’s UX practice, driving vision, methodology, and client strategy for large-scale digital initiatives.

  • Scaled the UX team into a mature practice generating over $3M in annual revenue.
  • Led UX strategy for PwC’s financial software suite—representing over $10M in annual revenue.
  • Mentored senior associates, codifying Arrow’s UX delivery model and leadership culture.
  • Oversaw major digital initiatives for Cracker Barrel, GL Homes, Hilton, and In Touch Ministries.

Creative Director

Arrow Digital — 2011–2015

Led a multidisciplinary team of designers and UX professionals to deliver interactive web and enterprise solutions from concept to completion.

Introduced user-centered design principles to the firm’s development process, significantly improving interface quality and client outcomes.

Earlier Roles

UX Lead / Senior Associate — Arrow Digital • 2010–2011

Led discovery, design, and implementation for enterprise clients such as Hilton and PwC; introduced UX processes that improved project scoping and delivery.

User Interface Architect — ResumeSponge • 2010

Built scalable front-end architecture and interactive prototypes to accelerate design iteration and testing.

Senior Interaction Designer — Campus Management Corp • 2008–2010

Designed and implemented accessible, web-based interfaces for enterprise education software, ensuring 508 compliance and scalability.

Interactive Art Director — Extinction Level • 2005–2010

Led creative for digital campaigns and experiences for brands such as Nike, BMW Mini, Virgin Atlantic, and CareerBuilder.

Core Skills

UX Strategy · Research & Synthesis · Design Systems (USWDS) · Accessibility (Section 508) · Prototyping · Workshop Facilitation · Leadership & Mentorship · Stakeholder Collaboration · Agile Delivery · Figma · Miro

Education & Military

Art Institute of Fort Lauderdale

B.S. — Interactive Media Design, 2005

United States Marine Corps

Communications

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